return policy

What We Cover

We ensure all plants will arrive in healthy condition if ordered properly. Please note the following:

• All address changes for processed orders must be submitted within 12 hours.

• During cold months, buyers will have to add a heat pack to all cold state orders. Orders that do not have heat packs added and get cold damage will not be issued a replacement or refund.

• Plants that were damaged in shipment that don't fall within the criteria in the points above qualify for either a refund or replacement.

• Shipping costs and gift cards are non-refundable.

Refund or Replacement

Please note if you ever receive a damaged shipment from us, we are only able to issue a refund for the plants them selves and not for the price of shipping.

• To qualify please immediately send an email of the order to contact@alohaplantlife.com with a picture of the damaged item and shipping information.

• Only one replacement order will be issued. For refunds, please allow 3-5 business days to process.

• If you have any issues, please bear with us as we are small business, it may take 1-2 days during the week to get back to you and fix any problems. We appreciate all of our customers.